Privacy Policy

Information We Collect

• Contact details you submit via our Contact, Enquiry, Custom Work, Review, and Checkout forms — name, email, phone number, company name, and any message or project description you provide.
• Files you upload through the Custom Work form (e.g. drawings, reference images).
• Order details (items, quantities, delivery address) when you place an order.
• Payment-related data: we do not store your card or UPI details. Payments are processed directly by Razorpay and Stripe, who handle that information under their own privacy policies.
• Basic technical data collected automatically by our hosting provider (e.g. IP address, browser type) for security and performance purposes.

How We Use This Information

• To respond to enquiries, custom work requests, and contact messages.
• To process and fulfil orders, and send order/payment confirmation emails.
• To display submitted reviews publicly on the site, after moderation. We may edit reviews for length or reject reviews that violate our guidelines.
• To maintain records required for business, accounting, or legal purposes.

Who We Share It With

We do not sell your personal information. We share data only with the service providers needed to run this site and our business: Razorpay and Stripe (payment processing), our database and hosting providers, and our email delivery provider (for sending confirmation and notification emails). These providers process data on our behalf and are not permitted to use it for their own marketing.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes above, including any legal, accounting, or tax record-keeping requirements, after which it is deleted or anonymised.

Security

We use reasonable technical and organisational measures to protect the data we hold. No method of transmission or storage is 100% secure, but we work to keep your information safe.

Children

This website is intended for businesses and adults, and is not directed at children.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision.

Contact Us

Viramgama Machine Tools , Dr. Vikram Sarabhai Marg , Opp Uma Bhavan , Gondal Road , Rajkot , 360004 , Gujarat , India.
Email: contact@vmts.in
Phone: +91 9998070700 / +91 7359970700